Returns & Exchanges

Upon delivery, the recipient will be responsible to check the items matching their invoice.

Singapore Paincare Holdings will not be liable for any defects in products delivered unless the recipient, verbally or in writing of the purported defect, within three (3) working days of delivery of the product.

In such instances, the Singapore Paincare Holdings liability, if so determined, shall be limited either to (i) the replacement of the defective products with equivalent products and a waiver of the delivery charge for the replacement or (ii) the refund equivalent to the cost of replacement of the relevant defective products.

Singapore Paincare Holdings reserves the right to refuse the return of any medication which has been damaged whilst in the user’s possession.